I am Rafael Silva

F-Rest Sistema para Food Service
System Analyst

At F-rest, I took on the challenge of transforming our digital menu, migrating from an Angular API to React. The process was meticulously planned, starting with the detailed analysis of user requirements and needs.
Next, I worked on the architecture and design of the new API in React, ensuring a more fluid and modern user experience. During development, I used best programming practices to optimize code performance and maintainability.
The API integration with the front-end has been carefully tested and refined to ensure seamless functionality of the digital menu. Implemented advanced features such as dynamic filters and interactive visualizations to provide an intuitive browsing experience for customers.

Protel Administração Hotelaria LTDA.
Ruby Rails System Analyst

At Protel, I developed a new module in the administrative system as a team to automate the generation of payable and receivable accounts. The project began with an in-depth analysis of the client's requirements and the company's internal needs.
Using Ruby on Rails, MySQL and other technologies such as Sidekiq for background processing and Capistrano for deployment automation, I created a robust and efficient solution. Seamless integration with GitHub has enabled effective collaboration between development team members.
The new module was designed to automatically identify payables and receivables, applying specific business rules and ensuring data accuracy and consistency. Additionally, I implemented real-time notification features to keep users informed about important transactions.
During the development cycle, I used agile methodologies for incremental deliveries and continuous feedback, ensuring quality and adherence to project requirements. I performed rigorous testing to validate the module's functionality and security, ensuring a reliable experience for end users.
The success of the new automatic accounts payable and receivable module at Protel was evidenced by the significant reduction in manual errors, increased operational efficiency and satisfaction of internal and external users.

Full Time Soluções Web.
Full Stack Developer

During my period at Full Time Soluções Web, I worked as a Full Stack Developer, playing a fundamental role in maintaining and improving the SVChat messaging application. My responsibility covered several layers of development, from the frontend to the backend, ensuring a robust and high-quality final product.
On the frontend, I worked with the React Native framework to implement improvements to the application interface, ensuring an intuitive and pleasant user experience. This involved developing new features, fixing bugs and optimizing performance for mobile devices.
On the backend, I used Node.js to develop and maintain the API that supported SVChat, allowing efficient communication between the frontend and the database. This included implementing endpoints, data validation, user authentication and integration with external services when necessary.
SVChat's backend was developed in PHP, using good programming practices and following recommended architectural standards. I was responsible for carrying out code maintenance, optimizing queries to the MySQL database and ensuring the security and integrity of user data.
In addition to development activities, I actively participated in planning and brainstorming meetings with the team to discuss new features, resolve technical challenges and propose improvements to SVChat.
My experience at Full Time Soluções Web as a Full Stack Developer in 2022 provided me with a dynamic and challenging environment, where I was able to apply and improve my skills in technologies such as React Native, Node.js, PHP and MySQL, in addition to developing my ability to work in team and problem solving in a mobile app development context.

Banco de Leite Humano - RBLH - IFF - RJ
System Analyst

During my period as a System Analyst at Banco de Leite Humano - RBLH - IFF - RJ, I was responsible for developing essential actions and strategies for the implementation, strengthening and qualification of thematic networks and lines of care. I contributed significantly to the construction of the Health Care Network (RAS) and the implementation of health policies across life cycles and gender, with a special focus on health care for strategic and vulnerable populations.
One of my main achievements was the creation of two distinct environments, one for production and one for testing, using Linux-based systems. These environments were fundamental for the development, testing and implementation of new features and improvements to the system.
In addition, I maintained the code structured in PHP 5 and the MySQL 5 database, ensuring the stability and performance of the system in a production environment. My experience creating development environments and maintaining legacy code was crucial to the success of operations.
One of the important aspects of my work was the detailed documentation of the old system and new implementations. This included the development of user manuals, installation and maintenance guides, as well as technical documentation to facilitate understanding and collaboration among team members.
My contribution was fundamental to improving the efficiency, quality and accessibility of health services offered to strategic and vulnerable populations, ensuring more comprehensive and effective health care.

Banco de Leite Humano - RBLH - IFF - RJ
System Analyst

During my period as a System Analyst at Banco de Leite Humano - RBLH - IFF - RJ, I was responsible for developing essential actions and strategies for the implementation, strengthening and qualification of thematic networks and lines of care. I contributed significantly to the construction of the Health Care Network (RAS) and the implementation of health policies across life cycles and gender, with a special focus on health care for strategic and vulnerable populations.
One of my main achievements was the creation of two distinct environments, one for production and one for testing, using Linux-based systems. These environments were fundamental for the development, testing and implementation of new features and improvements to the system.
In addition, I maintained the code structured in PHP 5 and the MySQL 5 database, ensuring the stability and performance of the system in a production environment. My experience creating development environments and maintaining legacy code was crucial to the success of operations.
One of the important aspects of my work was the detailed documentation of the old system and new implementations. This included the development of user manuals, installation and maintenance guides, as well as technical documentation to facilitate understanding and collaboration among team members.
My contribution was fundamental to improving the efficiency, quality and accessibility of health services offered to strategic and vulnerable populations, ensuring more comprehensive and effective health care.

Banco de Leite Humano - RBLH - IFF - RJ
System Analyst

During my period as a System Analyst at Banco de Leite Humano - RBLH - IFF - RJ, I was responsible for developing essential actions and strategies for the implementation, strengthening and qualification of thematic networks and lines of care. I contributed significantly to the construction of the Health Care Network (RAS) and the implementation of health policies across life cycles and gender, with a special focus on health care for strategic and vulnerable populations.
One of my main achievements was the creation of two distinct environments, one for production and one for testing, using Linux-based systems. These environments were fundamental for the development, testing and implementation of new features and improvements to the system.
In addition, I maintained the code structured in PHP 5 and the MySQL 5 database, ensuring the stability and performance of the system in a production environment. My experience creating development environments and maintaining legacy code was crucial to the success of operations.
One of the important aspects of my work was the detailed documentation of the old system and new implementations. This included the development of user manuals, installation and maintenance guides, as well as technical documentation to facilitate understanding and collaboration among team members.
My contribution was fundamental to improving the efficiency, quality and accessibility of health services offered to strategic and vulnerable populations, ensuring more comprehensive and effective health care.

Vancouver Tec Soluções em Tecnologia
Founder

I founded Vancouver Tec Soluções with the vision of offering technology consultancy specialized in infrastructure and technical support, in addition to the development of digital solutions such as websites, systems, applications and virtual stores.
From the beginning, we have established strategic partnerships and invested in a talented team to provide high-quality services to our clients. In the consulting area, we offer customized IT infrastructure solutions, ensuring the efficiency and security of systems.
When developing digital solutions, we adopt innovative approaches and modern technologies to create responsive websites, robust systems, intuitive applications and effective online stores. Our multidisciplinary team collaborates in an agile and efficient way to meet the specific needs of each project.
Over the years, we have earned the trust and loyalty of a broad customer base, with tangible results such as increased operational efficiency, online business expansion and improved user experience.
As founder of Vancouver Tec Soluções, I remain committed to driving innovation and excellence in technology, offering solutions that add value and promote the success of our customers in the digital environment.
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Life Tecnologia e Consultoria - Fiocruz - RJ
PHP Programmer

During my time at Life from 2016 to 2018, I had the opportunity to actively participate in the creation and development of the SIEF academic system, built using the Laravel framework and MySQL database. My contribution was significant, involving everything from the planning and architecture of the system to implementing complex functionalities and ensuring data integrity.
One of the highlights of my work was the creation of production and approval environments on Windows Server, ensuring that the SIEF system was implemented and tested efficiently before being made available to end users. This included configuring web servers, databases and other technologies necessary to operate the system in a real environment.
Furthermore, I was responsible for maintaining the RSI ticket opening system, developed in PHP and with MySQL database. I made improvements to the code, fixed bugs and implemented new features according to the needs of users and internal teams.
My communication and interlocution skills were fundamental to the success of the projects, as I acted as a point of contact between managers and development teams. This involved translating business requirements into viable technical solutions, ensuring projects were delivered on time and with high quality.
My experience at Life was enriching, as I was able to develop my technical skills in PHP, Laravel, MySQL and Windows Server, at the same time as I improved my project management and teamwork skills. This experience prepared me for future challenges and contributed significantly to the success of the projects in which I was involved.

Life Tecnologia e Consultoria - Fiocruz - RJ
PHP Programmer

During my time at Life from 2016 to 2018, I had the opportunity to actively participate in the creation and development of the SIEF academic system, built using the Laravel framework and MySQL database. My contribution was significant, involving everything from the planning and architecture of the system to implementing complex functionalities and ensuring data integrity.
One of the highlights of my work was the creation of production and approval environments on Windows Server, ensuring that the SIEF system was implemented and tested efficiently before being made available to end users. This included configuring web servers, databases and other technologies necessary to operate the system in a real environment.
Furthermore, I was responsible for maintaining the RSI ticket opening system, developed in PHP and with MySQL database. I made improvements to the code, fixed bugs and implemented new features according to the needs of users and internal teams.
My communication and interlocution skills were fundamental to the success of the projects, as I acted as a point of contact between managers and development teams. This involved translating business requirements into viable technical solutions, ensuring projects were delivered on time and with high quality.
My experience at Life was enriching, as I was able to develop my technical skills in PHP, Laravel, MySQL and Windows Server, at the same time as I improved my project management and teamwork skills. This experience prepared me for future challenges and contributed significantly to the success of the projects in which I was involved.

Life Tecnologia e Consultoria - Fiocruz -RJ
PHP Programmer

During my time at Life from 2016 to 2018, I had the opportunity to actively participate in the creation and development of the SIEF academic system, built using the Laravel framework and MySQL database. My contribution was significant, involving everything from the planning and architecture of the system to implementing complex functionalities and ensuring data integrity.
One of the highlights of my work was the creation of production and approval environments on Windows Server, ensuring that the SIEF system was implemented and tested efficiently before being made available to end users. This included configuring web servers, databases and other technologies necessary to operate the system in a real environment.
Furthermore, I was responsible for maintaining the RSI ticket opening system, developed in PHP and with MySQL database. I made improvements to the code, fixed bugs and implemented new features according to the needs of users and internal teams.
My communication and interlocution skills were fundamental to the success of the projects, as I acted as a point of contact between managers and development teams. This involved translating business requirements into viable technical solutions, ensuring projects were delivered on time and with high quality.
My experience at Life was enriching, as I was able to develop my technical skills in PHP, Laravel, MySQL and Windows Server, at the same time as I improved my project management and teamwork skills. This experience prepared me for future challenges and contributed significantly to the success of the projects in which I was involved.

TiComPublicidade
Computer Technician

During 2015 at Ticom Publicidade, I played an essential role as an IT Technician, being responsible for a variety of activities that ensured the efficient functioning of the company's IT equipment and systems.
One of my main responsibilities was the assembly and maintenance of desktops and notebooks. This included installing hardware components such as graphics cards, RAM and hard drives, ensuring optimal device performance. Additionally, I carried out preventive and corrective maintenance, diagnosing and resolving technical problems to minimize downtime.
Another area in which I worked was formatting desktops and notebooks, following standard procedures to reinstall the operating system, drivers and essential applications. This was crucial to keeping devices free from performance and security issues.
In addition to supporting personal computers, I also configured routers and servers to ensure reliable and secure connectivity to the company network. This included setting up Wi-Fi networks, VPNs, and firewalls to protect company data and systems from external threats.
An additional responsibility was maintaining printer cartridges, using a refilling machine to refill and repair ink cartridges. This helped reduce printing-related operational costs and ensure continuous availability of printing devices.
My experience at Ticom Publicidade in 2015 was enriching and provided me with opportunities to develop my technical skills in hardware, operating systems and networks, while improving my problem-solving and teamwork skills in a dynamic and challenging IT environment .

LDD da Silva Serviços de Informática
Computer Technician

During my time at LLD da Silva Serviços in 2014, I played a crucial role as an IT Technician, responsible for a wide range of activities that ensured the smooth functioning of the company's IT systems.
One of my main responsibilities was configuring Exchange Server and Outlook, ensuring efficient email communication and seamless integration between users and their mailboxes. Additionally, I was responsible for configuring and managing backup routines, ensuring the security and integrity of corporate data.
Another area in which I worked was configuring NAS (Network-Attached Storage) and Storage servers, providing centralized and secure storage for the company's data. This included implementing security and access control policies to protect critical information.
I also participated in the configuration of the Debian server, a Linux operating system widely used in business environments. This involved installing and configuring essential services such as DNS, DHCP, FTP and others to ensure server functionality and stability.
One of the most significant projects was the implementation of a firewall with pfSense, a robust security solution based on open source software. Configured firewall rules, VPNs and traffic monitoring to protect the company network against external threats.
Additionally, I was responsible for developing and implementing tape backup routines, ensuring data recovery in the event of failures or disasters. These routines were scheduled and executed regularly to ensure data integrity.
Finally, I offered remote and telephone technical support (helpdesk) to the company's users, solving technical problems, clarifying doubts and offering guidance on the correct use of IT systems and equipment.
My experience at LLD da Silva Serviços in 2014 was enriching and provided me with opportunities to develop advanced technical skills in systems and networks, while improving my communication, problem-solving and technical support skills in a dynamic and challenging IT environment.

Life Tecnologia e Consultoria - Farmanguinhos - RJ
Computer Technician

During my time at Life Tecnologia in 2013, I played a key role as an IT Technician, dealing with a variety of responsibilities that ensured the efficient and secure functioning of the company's IT systems.
One of my main responsibilities was creating and configuring CentOS servers, a Linux operating system widely used in business environments. This involved installing and configuring services such as Apache, MySQL, PHP and others to effectively support the company's operations.
Additionally, I was responsible for maintaining VPNs (Virtual Private Networks), ensuring secure connectivity between the company's various locations and the protection of data transmitted over the network. This included troubleshooting connection issues, configuring security policies, and monitoring VPN performance.
I actively participated in the creation of VLANs (Virtual LANs), segmenting the network into different logical groups to improve the efficiency and security of internal communications. This allowed for more granular management of network resources and proper segregation between departments and services.
Another responsibility was creating user accounts in Active Directory on Windows Server, managing access permissions and security policies to ensure data integrity and compliance with company guidelines.
I was responsible for tape backup, implementing regular backup routines with bacula and ensuring the availability of backup copies of the company's critical data.
Additionally, I created Linux development environments to support software development projects, ensuring isolated and secure environments for developing and testing new applications.
Finally, I configured Cisco Catalyst routers, ensuring connectivity and optimized performance of the company's local network.
My experience at Life Tecnologia in 2013 was challenging and enriching, as it allowed me to develop advanced skills in Linux systems, networks, information security and server administration in a dynamic and technologically advanced corporate environment.

Infratop Manutenção e Projetos
Computer Technician

At Infratop, I took on the position of IT Technician, playing a crucial role in providing technical support to users of the company's system. My routine included problem solving, clarifying doubts and providing guidance to ensure that users could use the system effectively and productively.
Furthermore, I was responsible for installing and configuring CCTV (Closed Circuit TV) equipment from renowned brands such as Intelbras and Hikvision. This involved the physical assembly of equipment, configuration of cameras, recorders and monitoring systems to ensure security and efficient monitoring of environments.
Another area of ​​activity was the installation and maintenance of PABX (Private Automatic Branch Exchange) exchanges from brands such as Panasonic, NEC, Leucotron and Intelbras. This included the configuration of telephone lines, internal extensions, integration with IP telephony systems and preventive and corrective maintenance of equipment.
I also participated in the assembly of racks and Hacks, ensuring the organization and security of network equipment and servers. I configured Windows and Linux servers, including implementing services such as Active Directory, DHCP, DNS, FTP, among others, to support the company's network needs.
My ability to deal with diverse technologies, solve complex problems and offer high-quality technical support was fundamental in keeping Infratop's IT infrastructure operating efficiently and reliably.

Infratop Manutenção e Projetos
Computer Technician

At Infratop, I took on the position of IT Technician, playing a crucial role in providing technical support to users of the company's system. My routine included problem solving, clarifying doubts and providing guidance to ensure that users could use the system effectively and productively.
Furthermore, I was responsible for installing and configuring CCTV (Closed Circuit TV) equipment from renowned brands such as Intelbras and Hikvision. This involved the physical assembly of equipment, configuration of cameras, recorders and monitoring systems to ensure security and efficient monitoring of environments.
Another area of ​activity was the installation and maintenance of PABX (Private Automatic Branch Exchange) exchanges from brands such as Panasonic, NEC, Leucotron and Intelbras. This included the configuration of telephone lines, internal extensions, integration with IP telephony systems and preventive and corrective maintenance of equipment.
I also participated in the assembly of racks and Hacks, ensuring the organization and security of network equipment and servers. I configured Windows and Linux servers, including implementing services such as Active Directory, DHCP, DNS, FTP, among others, to support the company's network needs.
My ability to deal with diverse technologies, solve complex problems and offer high-quality technical support was fundamental in keeping Infratop's IT infrastructure operating efficiently and reliably.

Sicnet
IT Support Technician

At Sicnet, I played a fundamental role as an IT Support Technician, providing essential technical support for users of the Sic system (Commercial Integrated System). My main responsibility was to ensure that users could use the system effectively and without interruption, whether through remote support or over the phone.
The Sic system was comprehensive and included features such as electronic invoice generation, inventory management, cash flow, generation of bank slips and integration with TEF (Electronic Funds Transfer) for credit and debit card payments. This required in-depth technical knowledge of the system and current tax rules.
During interactions with users, I resolved technical problems, clarified doubts about the system's operation, offered training and guidance to ensure the correct and efficient use of Sic's functionalities. Worked closely with the development team to report and resolve bugs and implement system improvements.
Furthermore, I actively participated in Sic system update and maintenance projects, ensuring that new features and updates were integrated in a transparent way and without negative impacts on users.

Autocab
IT Manager

At Autocab, I took on the role of IT Manager with a focus on installing and configuring real-time driver location software. My main responsibility was to ensure that the system allowed checking the status and location of any driver instantly, optimizing the company's operational efficiency.
To this end, I coordinated the installation and configuration of the software on mobile devices such as PDAs (Personal Digital Assistants), ensuring that drivers could access and use the application effectively. I conducted training and offered technical support to ensure that all users understood and used the software's functionalities appropriately.
Additionally, I actively participated in the configuration of the driver application, ensuring its efficient integration with the ride dispatch server. This involved customizing specific functionalities, such as viewing available rides, communicating in real time with the dispatcher, and generating performance reports.
On the ride dispatch server, I worked on configuring and optimizing the dispatch algorithms, ensuring equitable and efficient distribution of rides among available drivers. This contributed to reducing customer waiting times and improving the overall service experience.
My leadership skills, project coordination and technical expertise were fundamental to the successful implementation of the real-time location system at Autocab in 2009, resulting in significant improvements in operational efficiency and customer satisfaction.

Autocab
IT Manager

At Autocab, I took on the role of IT Manager with a focus on installing and configuring real-time driver location software. My main responsibility was to ensure that the system allowed checking the status and location of any driver instantly, optimizing the company's operational efficiency.
To this end, I coordinated the installation and configuration of the software on mobile devices such as PDAs (Personal Digital Assistants), ensuring that drivers could access and use the application effectively. I conducted training and offered technical support to ensure that all users understood and used the software's functionalities appropriately.
Additionally, I actively participated in the configuration of the driver application, ensuring its efficient integration with the ride dispatch server. This involved customizing specific functionalities, such as viewing available rides, communicating in real time with the dispatcher, and generating performance reports.
On the ride dispatch server, I worked on configuring and optimizing the dispatch algorithms, ensuring equitable and efficient distribution of rides among available drivers. This contributed to reducing customer waiting times and improving the overall service experience.
My leadership skills, project coordination and technical expertise were fundamental to the successful implementation of the real-time location system at Autocab in 2009, resulting in significant improvements in operational efficiency and customer satisfaction.

Net Rio Ltda
Technician I

At Net Rio, I worked as Technician I, carrying out several essential responsibilities for the operation of TV and internet services. My main duties included installing decoders for cable TV and internet, ensuring that customers received services with quality and efficiency.
Additionally, I was responsible for configuring the transmitters at the headend, which involved precisely adjusting the equipment to ensure adequate distribution of TV and internet signals to subscribers. This required advanced technical knowledge in transmission equipment and distribution networks.
One of the most challenging projects was the fiber optic internet configuration, where I actively participated from implementation to infrastructure optimization. This included configuring network equipment, testing connection speed and quality, and resolving technical issues to ensure the stability and performance of the fiber optic connection.
My ability to work as a team, solve problems efficiently and deal with advanced technologies was fundamental to the success of Net Rio's operations during the period I was there. Contributed to the continuous improvement of services offered to customers, ensuring their satisfaction and loyalty to the company.

Engebras Indústria, Comercio e Tecnologia
Computer Technician

I played an IT technical role, involving installation and configuration of a radar system for car tickets. My responsibilities included configuring TX/RX radio antennas for communication between devices, ensuring the accuracy and effectiveness of the system.
Additionally, I was responsible for configuring Linux machines to install the Israeli software used in the radar, ensuring perfect integration between hardware and software. This involved customizing and optimizing the operating system to meet the requirements of the fines software.
I also carried out the assembly and maintenance of computers used in the radar system control center, ensuring the availability and uninterrupted functioning of operations. This included replacing components, diagnosing faults, and updating software as needed.
My ability to work with complex technologies, such as radio antennas, Linux systems and specialized software, was fundamental to the successful implementation of the fine radar system. Worked collaboratively with internal and external teams, ensuring compliance with regulations and required quality standards.

Contax S.A.
Screening Technician

I played a crucial role as a screening technician, responsible for screening Velox technology installations. My responsibilities included evaluating and analyzing requests for installation of Velox broadband internet services.
In the screening process, I used specific systems and tools to verify the technical feasibility of the facilities and ensure that all requirements and quality standards were met. This involved assessing infrastructure availability, network capacity and technical compatibility with customer equipment.
Additionally, I provided technical support to customers, clarifying doubts, offering guidance on installation procedures and resolving problems related to the configuration of Velox services. Maintained accurate and up-to-date records of all screening activities to ensure transparency and efficiency of processes.
In addition to repair and maintenance activities, I also carried out quality and warranty tests to verify the effectiveness of the implemented solutions. Worked collaboratively with teammates and suppliers to ensure access to spare parts and up-to-date technical information.
My detailed analytical skills, effective communication skills and solid technical knowledge have been essential in ensuring the success of Velox installations and customer satisfaction. I worked collaboratively with internal and external teams to resolve challenges and ensure the delivery of high-quality services.

Tecnocoop Informatica Cooperativa de Trabalho de Assistencia
Electronics Technician

I played an essential role as an electronics technician, performing various repair and maintenance services on electronic equipment. My responsibilities included repairing, replacing components and soldering boards on monitors, televisions, VCRs, inkjet and laser printers.
On a daily basis, I used specialized tools and equipment to diagnose and resolve technical problems in electronic equipment. This involved identifying faults in circuits, replacing damaged parts, adjusting configurations and calibrations to ensure correct functioning of devices.
A crucial aspect of my work was plate soldering, where I applied advanced techniques to ensure stable and durable electrical connections. This required precision and refined manual skills to handle sensitive electronic components.
In addition to repair and maintenance activities, I also carried out quality and warranty tests to verify the effectiveness of the implemented solutions. Worked collaboratively with teammates and suppliers to ensure access to spare parts and up-to-date technical information.
My dedication to providing high-quality services, combined with my electronics expertise and practical skills, have contributed to Tecnocoop's positive reputation as a reliable electronics service center in the region.

Contax S.A.
Screening Technician

I played a crucial role as a screening technician, responsible for screening Velox technology installations. My responsibilities included evaluating and analyzing requests for installation of Velox broadband internet services.
In the screening process, I used specific systems and tools to verify the technical feasibility of the facilities and ensure that all requirements and quality standards were met. This involved assessing infrastructure availability, network capacity and technical compatibility with customer equipment.
Additionally, I provided technical support to customers, clarifying doubts, offering guidance on installation procedures and resolving problems related to the configuration of Velox services. Maintained accurate and up-to-date records of all screening activities to ensure transparency and efficiency of processes.
In addition to repair and maintenance activities, I also carried out quality and warranty tests to verify the effectiveness of the implemented solutions. Worked collaboratively with teammates and suppliers to ensure access to spare parts and up-to-date technical information.
My detailed analytical skills, effective communication skills and solid technical knowledge have been essential in ensuring the success of Velox installations and customer satisfaction. I worked collaboratively with internal and external teams to resolve challenges and ensure the delivery of high-quality services.

CST Computadores e Sistemas de Informática
Técnico de Informática

At CST Computadores, I played a fundamental role as a computer technician, responsible for assembling and maintaining computers at clients. Additionally, I provided specialized technical support for the Prisma system, ensuring the stability and functionality of customer systems.
One of the important aspects of my work was the maintenance of fiscal and non-fiscal printers from renowned brands such as Schalter, Daruma and Bematech. This involved resolving technical issues, updating firmware and ensuring compliance with current tax regulations.
My proactive, customer-focused approach was essential to ensuring customer satisfaction and the operational continuity of their systems. I carried out training and guidance for end users, aiming to improve usability and minimize interruptions in the work environment.
With solid technical skills, in-depth equipment knowledge and a commitment to excellence in customer service, I have contributed to CST Computadores' success and positive reputation as a trusted provider of IT solutions.